What is the check-in and check-out policy at Citizenm Boston Back Bay?
Check-in is at 14:00 and check-out is by 11:00.
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Citizenm Boston Back Bay, Boston
89US$
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up to 10% less
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Key details
About the Hotel
408 Newbury Street,
Boston,
Massachusetts,
United States,
MA 02115,
Massachusetts
- Next to the Hynes Convention Center
Great
8.9
9.2
4.3
4.5
Loved by Citizenm Boston Back Bay Hotel guests
"Everything in the room from the blinds on the window to the TV is controlled from the app on the laptop provided."
"The rooms, although small, pack a big punch and are laid out super well."
The 4-star smoke-free Citizenm Boston Back Bay Hotel, located in Fenway Kenmore, stretching from Charles River to Huntington Avenue, and Dalton Street to Francis Street, just 1.3 km from the Trinity Church, features views of the city. Boasting a location in the vicinity of the Newbury Street, this comfortable hotel offers 399 rooms and a lounge bar onsite.
Location
The hotel has a prime setting 13 minutes' walk from the esteemed Boston Public Library, while natural sights like the Emerald Necklace are 950 metres away. The Citizenm Boston Back Bay is just a few steps from The Mary Baker Eddy Library and 5 km from Logan airport.
Located 850 metres from this accommodation, the First Church of Christ is open for visiting by worshippers and tourists.
Boston South train station is 2.9 km away, and Massachusetts Avenue underground station is approximately 10 minutes' walk away.
Rooms
The allergy-free rooms at Citizenm Boston Back Bay Hotel come with such comforts as an air conditioner. There is also a private bathroom. Providing a roll-in shower and a sink, some bathrooms have towels.
Eat & Drink
This Boston hotel offers an à la carte restaurant serving international dishes. Dining options include UNI, which offers Asian cuisine and is located in close proximity to the property.
Leisure & Business
Citizenm Boston Back Bay Hotel goes the extra mile to provide guests with fitness classes to help them stay fit.
“There's a clear, modern intention here, especially appealing to those who value streamlined spaces. The location, near Massachusetts Avenue and Newbury Street, places you squarely in a prime area of Boston. I see it working well for shorter stays where the focus is less on sprawling amenities and more on efficient comfort.”
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Select your room type
Citizenm Boston Back Bay Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
2 persons
155 sq. feet
1 King-size bed
Shower
Heating
room details
King Room Accessible
2 persons
155 sq. feet
1 King-size bed
Shower
Heating
room details
King Room High Floor
2 persons
155 sq. feet
1 King-size bed
room details
King Room Premium View
2 persons
155 sq. feet
1 King-size bed
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
Citizenm Boston Back Bay Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Dining
- Restaurant
- Bar/ Lounge area
Spa & Leisure
- Leisure/ TV room
Room features
- Air conditioning
- Heating
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- iPad
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Location
408 Newbury Street,
Boston,
Massachusetts,
United States,
MA 02115,
Massachusetts
Map view
408 Newbury Street,
Boston,
Massachusetts,
United States,
MA 02115,
Massachusetts
City landmarks
Stadium
Fenway Park
3200 ft
Museum
Museum of Fine Arts
4400 ft
Landmark
Boston Common
1.3
mi
Park
Boston Public Garden
1.1
mi
Library
Boston Public Library
3500 ft
Landmark
Freedom Trail
1.4
mi
Market
Faneuil Hall Marketplace
1.9
mi
Square
Copley Square
3900 ft
Museum
Isabella Stewart Gardner Museum
1.0
mi
Parking area
Skywalk Observatory
3500 ft
Church
Trinity Church
4200 ft
Tower
John Hancock Tower
4600 ft
University
Massachusetts Institute of Technology
4500 ft
Museum
Museum of Science
1.6
mi
Theatre
Boston Symphony Hall
2200 ft
Museum
Gibson House
1.0
mi
Museum
Boston Tea Party Ships & Museum
2.0
mi
Landmark
Back Bay
3300 ft
Aquarium
New England Aquarium
2.2
mi
Museum
MIT Museum
1.1
mi
Cemetery
Granary Burying Ground
1.5
mi
Park
Emerald Necklace
3100 ft
Church
The First Church of Christ
2700 ft
Nearby
Library
The Mary Baker Eddy Library
1400 ft
Convention Centre
John B Hynes Veterans Convention Center
1600 ft
Spa Centre
Newbury Street
1800 ft
200 Massachusetts Ave The Mary Baker Eddy Library
The Mapparium
1400 ft
815 Boylston Street
Boylston Street
1900 ft
Museum
Ayer Mansion
900 ft
Boston
Kenmore Square
1900 ft
Restaurants
Boston Burger Company
600 ft
1100 Boylston St
The Bebop
800 ft
1116 Boylston St
Pad Thai Cafe
1000 ft
6 Hemenway St
Sonsie
700 ft
327 Newbury Street
Cornish Pasty Co
700 ft
51A Massachusetts Ave
Sweet Cupcakes
800 ft
49 Massachusetts Ave
Summer Shack
1400 ft
50 Dalton St Ste 2
Dillon's Restaurant and Bar
1000 ft
955 Boylston St
The Corner Tavern
900 ft
421 Marlborough St
Explore Boston
Explore Boston's Best
Fenway Park
12 minutes' walk
Fenway Park, home of the Boston Red Sox, offers historic tours and games. A must-see for sports fans!
Museum of Fine Arts
17 minutes' walk
The Museum of Fine Arts features an impressive collection from across the globe. Free admission days enhance its appeal.
Boston Public Garden
20 minutes' walk
The Boston Public Garden boasts beautiful landscapes and the iconic Swan Boats for a scenic ride.
Boston Common
25 minutes' walk
Boston Common is the oldest city park in the U.S., perfect for leisurely walks and enjoying seasonal events.
Discover the local attractions near Citizenm Boston Back Bay Hotel
Learn about the nearby significant landmarks that offer enriching experiences near Citizenm Boston.
Perfect for educational exploration:
Massachusetts Institute of Technology
Great for baseball enthusiasts:
Fenway Park
Ideal for picturesque strolls:
Copley Square
Well suited for shopping and dining:
Newbury Street
Best for art lovers and cultural insights:
Museum of Fine Arts
Works well for local shopping and entertainment:
Faneuil Hall Marketplace
Suited for historical appreciation:
The Mary Baker Eddy Library
Ideal for architectural admiration:
Trinity Church
Great for relaxing walks in nature:
Boston Common
Perfect for unique cultural experiences:
Isabella Stewart Gardner Museum
Sonsie
3 minutes' walk
Sonsie offers a vibrant atmosphere with European cuisine. Try the seafood specials or enjoy brunch on the patio.
Boston Burger Company
3 minutes' walk
Famed for gourmet burgers, Boston Burger Company serves classic and creative options. Ideal for casual dining!
Pad Thai Cafe
4 minutes' walk
Pad Thai Cafe offers flavorful Thai cuisine in a cozy setting. Vegan and gluten-free options available.
Discover dining options near Citizenm Boston Back Bay Hotel
Uncover the best dining options you can enjoy around Citizenm Boston, offering various culinary experiences.
Perfect for gourmet burgers:
Boston Burger Co-Boylston
Great for casual dining with a twist:
The Bebop
Ideal for upscale dining experiences:
Deuxave
Well suited for pizza lovers:
Crazy Dough's Pizza
Best for casual burger meals:
Boston Burger Company
Great for quick and creative wraps:
Boloco
Perfect for traditional pizza offerings:
Little Steve's Pizzeria
Suited for coffee aficionados:
Pavement Coffeehouse
Boston Symphony Hall
8 minutes' walk
Boston Symphony Hall hosts world-class performances, with a stunning acoustical design. Check the schedule for upcoming shows.
The Bebop
3 minutes' walk
The Bebop is a lively fun spot featuring live jazz music and good food, perfect for a night out. All ages welcome!
Getting around
Want to see exclusive early booking offers?
See our exclusive rates!
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in for free.
Breakfast
A full breakfast is served at the price of US$20 per person per day.
Pets
Pets are not allowed.
Number of floors:
11
Number of rooms:
399
Property is also known as
citizenm boston back bay hotel
citizenm boston back bay
citizenm back bay
citizenm boston
Reviews and Ratings
Feedback about Citizenm Boston Back Bay Hotel from previous guests about their experience.
Show moreShow less
Pros
Comfortable bed
Excellent location
Modern design
Eco friendly
Bar balcony
Cons
Tiny rooms
Staff communication
Chaotic lobby
Loud music
Guest reviewsbased on 3068 reviews
Christopher from United States
Couple
King Room
3 nights in November 2025
|
Reviewed: February 12, 2026
9.3/10
Charmed by the tech-forward experience
inviting musicample spacehelpful staff
The lobby area offered ample space for work and relaxation. I found the communal area with music to be very inviting. The staff agreed to store my bags after I checked out which I found thoughtful.
Rooms
9/10
The room was clean and well kept. Blackout blinds ensured restful sleep. The bed promoted comfort.
Service
10/10
The staff members were friendly. They offered bag storage. The hotel felt safe. I enjoyed the entire service, it was very attentive.
Facilities
9/10
The lobby had a cute vibe and was comfortable. Dinner options were easily accessible. The hotel's location facilitated exploration by foot, which I APPRECIATED.
0 Helpful
|
charlotte from united kingdom
Couple
king room
3 nights in November 2025
|
Reviewed: February 07, 2026
9.3/10
super experience!
cool designtablet controlcomfy bedsmall room
this was my first time at a hotel of this kind and i loved it. the room has a super cool design, i used the tablet to control the lights and tv. the bed was really comfy and i rested well. the location was ideal to walk to many nearby shops.
i found the room to be a bit small, it would have been good to have a bit more space to move around. with my suitcase, it was tricky.
Service
10/10
The staff was helpful. Jenna and jay were always there to answer questions and gave great tips on the area. they were very attentive. i received assistance with luggage storage at the concierge desk.
Facilities
9/10
the common area is very trendy and inviting, there are spaces to work or relax with friends. the gym has treadmills and some weights. the exterior space is well kept.
Location
9/10
the hotel is in an excellent location, near many shops. it is a short walk to the fenway park. the back bay area is beautiful.
Dining
9/10
breakfast was great. the variety included fresh fruit, pastries, and hot dishes. the coffee was really good and the dining area was clean. the bar staff were quick and friendly.
0 Helpful
|
Christian from Germany
Single
king room
3 nights in November 2025
|
Reviewed: January 06, 2026
9/10
modern stay
self check-inblackout blindsconvenient location
i found the self check-in process fast and efficient. the blackout blinds in the room were great. the location was convenient for exploring the area on foot as well.
0 Helpful
David from United States
Business traveller
King Room
3 nights in November 2025
|
Reviewed: November 24, 2025
6/10
efficient check-inmalfunctioning ipadhigh room rate
The staff greeted me warmly and check-in was very efficient.
My room's iPad controls malfunctioned repeatedly. The TV switched on at 3 AM and woke me. There was no coffee maker in the room. I needed it for an early meeting. The room rate felt excessively high given these issues.
0 Helpful
Jonathan from United Kingdom
Single
King Room
1 night in October 2025
|
Reviewed: November 03, 2025
5/10
Tiny Room, Faulty Tech
great locationfaulty ipadblackout shade
The location near dining and shopping was a definite plus.
The self check-in process didn't work for me, I needed employee assistance. My room was uncomfortably tiny. The iPad that controls everything did not function properly. I could not control the TV. The window also lacked a blackout shade.
0 Helpful
derek from united kingdom
Single
king room
3 nights in August 2025
|
Reviewed: October 20, 2025
9/10
convenient locationeffective curtainsimple process
the location was convenient (near everything i needed). the blackout curtain in the room worked very well. the self check-in process was straightforward.
the mini fridge was barely cold.
0 Helpful
FAQs
About Citizenm Boston Back Bay
How far is Citizenm Boston Back Bay from Boston Harbor Seaplane Base Airport?
The hotel is located 11 km from Boston Harbor Seaplane Base Airport.
What popular attractions are near Citizenm Boston Back Bay?
Nearby attractions include the Massachusetts Institute of Technology (2 km), Hynes Convention Center (1 km), and Prudential Tower (1 km).
What dining options are available at Citizenm Boston Back Bay?
The hotel features an on-site restaurant serving international cuisine and a bar/lounge for drinks.
Is breakfast available at Citizenm Boston Back Bay?
A buffet breakfast with vegetarian and vegan options is available for an additional charge of 20 USD.
What fitness facilities does Citizenm Boston Back Bay offer?
Guests can access a fitness centre during their stay.
What amenities are included in the rooms at Citizenm Boston Back Bay?
Rooms are equipped with air conditioning, an iPad, a safe deposit box, a desk, wardrobe, and a private bathroom.
What languages are spoken by the staff at Citizenm Boston Back Bay?
The staff at the hotel speaks English.
What is the approximate distance from Citizenm Boston Back Bay to the city center?
The hotel is located approximately 2 km from the city center.
Does Citizenm Boston Back Bay provide luggage storage?
Yes, the hotel offers luggage storage services.
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